Context

You may experience issues where the generated video shows lip movement but the lips are not synchronized with the audio, even when using Sync 2 Pro or other models. This can happen across multiple generations and may persist for several days.

Answer

If you're experiencing lip sync issues where the lips move but don't match the audio timing, here's how to resolve the problem:

Step 1: Gather Your Job Information

Collect the Job IDs for all affected generations. You can find the Job ID by:

1. Locating the generation in your history view

2. Clicking the three-dot menu on the item

3. Selecting "copy job id"

Step 2: Contact Support

Reach out to support with the following information:

• All Job IDs experiencing sync issues

• Specific description of the problem (e.g., "lips move but don't sync with speech")

• Which models you've tested (Sync 2 Pro, Sync 2, etc.)

• Confirmation that you haven't changed any settings from previous successful generations

Step 3: Follow Best Practices

To prevent future sync issues, ensure your input media follows these guidelines:

Video Requirements:

• Avoid full profile (side-view) shots

• Ensure no obstructions are covering the face

• Use videos where the character appears to be talking naturally

Audio Requirements:

• Avoid audio with background music or noise

• Use single-speaker audio (avoid multiple simultaneous speakers)

For detailed media preparation guidelines, refer to the Media Content Tips documentation.