# Sync Knowledge Base


## FAQs

- [What does the video duration limit mean on each plan?](https://support.sync.so/articles/9249362601-what-does-the-video-duration-limit-mean-on-each-plan)
- [How do I create a lip sync video?](https://support.sync.so/articles/3847381431-how-do-i-create-a-lip-sync-video)
- [How do I log out from all active sessions on my account?](https://support.sync.so/articles/3844777332-how-do-i-log-out-from-all-active-sessions-on-my-account)
- [Commercial usage rights across Sync.so subscription plans](https://support.sync.so/articles/2618163041-commercial-usage-rights-across-sync-so-subscription-plans)
- [Can I swap a single word or small portion of my video?](https://support.sync.so/articles/2237553279-can-i-swap-a-single-word-in-my-video)
- [How do I log out of my account?](https://support.sync.so/articles/6982775604-how-do-i-log-out-of-my-account)
- [How do I download my generated video?](https://support.sync.so/articles/3978714990-how-do-i-download-my-generated-video)
- [Can I generate lip sync videos from static images?](https://support.sync.so/articles/6903815932-can-i-generate-lip-sync-videos-from-static-images)
- [How to get effective support when contacting us](https://support.sync.so/articles/7958150491-how-to-get-effective-support-when-contacting-us)
- [How to Remove Watermark from Generated Videos](https://support.sync.so/articles/9207877631-how-to-remove-watermark-from-generated-videos)
- [no lipsync on my ai-generated character ](https://support.sync.so/articles/7908962494-no-lipsync-on-my-ai-generated-character)
- [Understanding and Managing Concurrency Limits for Large-Scale Video Generation](https://support.sync.so/articles/9396469945-understanding-and-managing-concurrency-limits-for-large-scale-video-generation)
- [How do I delete my account?](https://support.sync.so/articles/8740431799-how-do-i-delete-my-account)
- [Why is my AI avatar generation showing poor lip sync and robotic movement?](https://support.sync.so/articles/4535262132-why-is-my-ai-avatar-generation-showing-poor-lip-sync-and-robotic-movement)
- [How do I get my full secret API key?](https://support.sync.so/articles/7748932900-how-do-i-get-my-full-secret-api-key)
- [Why is my generation taking so long or stuck in processing?](https://support.sync.so/articles/6550818144-why-is-my-generation-taking-so-long-or-stuck-in-processing)
- [How to use Text-to-Speech (TTS) with Sync](https://support.sync.so/articles/1245054903-how-to-use-text-to-speech-tts-with-sync)
- [How do I select which person to lipsync when there are multiple people in my video?](https://support.sync.so/articles/9364566830-how-do-i-select-which-person-to-lipsync-when-there-are-multiple-people-in-my-video)
- [How do I view videos generated through the API?](https://support.sync.so/articles/9324782195-how-do-i-view-videos-generated-through-the-api)
- [What languages does Sync support for lip-syncing?](https://support.sync.so/articles/4079312867-what-languages-does-sync-support-for-lip-syncing)
- [Sync Support FAQ](https://support.sync.so/articles/7391977257-sync-support-faq)
- [Can I preserve original video formats like ProRes 422 when using the Premiere plugin?](https://support.sync.so/articles/8274934398-can-i-preserve-original-video-formats-like-prores-422-when-using-the-premiere-plugin)
- [What are your data retention policies and can we opt out of data collection?](https://support.sync.so/articles/3861799718-what-are-your-data-retention-policies-and-can-we-opt-out-of-data-collection)
- [sync. Studio Workflow](https://support.sync.so/articles/5346283062-sync-studio-workflow)
- [Can I use one subscription on multiple devices?](https://support.sync.so/articles/7438879783-can-i-use-one-subscription-on-multiple-devices)
- [Can I create videos using my own voice by cloning it?](https://support.sync.so/articles/3970096053-can-i-create-videos-using-my-own-voice-by-cloning-it)
- [How do team workspaces work on Sync?](https://support.sync.so/articles/7375536750-how-do-team-workspaces-work-on-sync)
- [How do I lip sync a video with multiple speakers or a two-person dialogue?](https://support.sync.so/articles/5077624656-how-do-i-lip-sync-a-video-with-multiple-speakers-or-a-two-person-dialogue)
- [Where to find Advanced Mode in Sync Studio](https://support.sync.so/articles/7120545882-where-to-find-advanced-mode-in-sync-studio)
- [Can I get a custom pricing plan or credit pack?](https://support.sync.so/articles/9241555593-can-i-get-a-custom-pricing-plan-or-credit-pack-for-high-volume-video-processing)
- [Can I recover deleted projects?](https://support.sync.so/articles/7309026135-can-i-recover-deleted-projects)
- [Do you offer discounts for non-profit organizations?](https://support.sync.so/articles/8745118756-do-you-offer-discounts-for-non-profit-organizations)

## Billing Questions

- [How do I download my invoices?](https://support.sync.so/articles/2427872811-how-do-i-download-my-invoices)
- [How do I cancel my subscription?](https://support.sync.so/articles/5906381431-how-do-i-cancel-my-subscription)
- [Why am I seeing "Unable to process payments. Please verify your details" after making a payment?](https://support.sync.so/articles/6096782640-why-am-i-seeing-unable-to-process-payments-please-verify-your-details-after-making-a-payment)
- [How do I request a refund for my subscription?](https://support.sync.so/articles/9099041875-how-do-i-request-a-refund-for-my-subscription)
- [Why isn't my subscription active after making a payment?](https://support.sync.so/articles/4008413382-why-isn-t-my-subscription-active-after-making-a-payment)
- [Understanding unexpected charges on your Sync subscription](https://support.sync.so/articles/4747661021-understanding-unexpected-charges-on-your-sync-subscription)
- [Failed to automatically pay your invoice (from India and other countries)](https://support.sync.so/articles/6881735892-failed-to-automatically-pay-usage-invoice-from-india-and-other-countries)
- [Why is my payment method notification persisting even after updating my card?](https://support.sync.so/articles/3265344439-why-is-my-payment-method-notification-persisting-even-after-updating-my-card)
- [Troubleshooting failed payments and card issues](https://support.sync.so/articles/8228634032-troubleshooting-failed-payments-and-card-issues)
- [How to resolve unpaid invoices and debt payment issues](https://support.sync.so/articles/6262521796-how-to-resolve-unpaid-invoices-and-debt-payment-issues)
- [How do I get a refund for failed or poor quality video generations?](https://support.sync.so/articles/2267102106-how-do-i-get-a-refund-for-failed-or-poor-quality-video-generations)
- [Can I remove the watermark from free plan videos by masking or cropping it?](https://support.sync.so/articles/8864788712-can-i-remove-the-watermark-from-free-plan-videos-by-masking-or-cropping-it)
- [What is "SYNCHRONICITY" or "SYNCHRONICITY LABS" on my bank or credit card statement?](https://support.sync.so/articles/1217456083-what-is-synchronicity-or-synchronicity-labs-on-my-bank-or-credit-card-statement)
- [How do I get tax-compliant invoices or add my VAT/Tax ID?](https://support.sync.so/articles/9990847352-how-do-i-get-tax-compliant-invoices-or-add-my-vat-tax-id)
- [Does Sync offer discounts, coupon codes, or special pricing?](https://support.sync.so/articles/8602190067-does-sync-offer-discounts-coupon-codes-or-special-pricing)
- [What to do when a plan upgrade fails or doesn't go through](https://support.sync.so/articles/4018167846-what-to-do-when-a-plan-upgrade-fails-or-doesn-t-go-through)
- [Payment issues by region: virtual cards, international cards, and geographic restrictions](https://support.sync.so/articles/8266183872-payment-issues-by-region-virtual-cards-international-cards-and-geographic-restrictions)

## Common Errors

- [Why am I getting "The voice may violate ElevenLabs Terms of Service" error during TTS?](https://support.sync.so/articles/5652909924-why-am-i-getting-the-voice-may-violate-elevenlabs-terms-of-service-error-during-tts)
- [Why am I getting "Invalid OTP" errors when trying to sign up or log in?](https://support.sync.so/articles/8024462363-why-am-i-getting-invalid-otp-errors-when-trying-to-sign-up-or-log-in)
- [Why am I getting "Internal Server Error" when doing lipsync?](https://support.sync.so/articles/7179581982-why-am-i-getting-internal-server-error-when-doing-lipsync)
- [Why am I getting "Oops, an unexpected error occurred" or "An error occurred while processing your request" in Sync?](https://support.sync.so/articles/1326174103-why-am-i-getting-oops-an-unexpected-error-occurred-or-an-error-occurred-while-processing-your-request-in-sync)
- [Known extensions causing issues in Studio](https://support.sync.so/articles/6839452956-known-extensions-causing-issues-in-studio)
- [Why am I getting "Internal Server Error" during TTS cloning?](https://support.sync.so/articles/1548772495-why-am-i-getting-internal-server-error-during-tts-cloning)
- [Why is my lip-sync not working or showing no mouth movement?](https://support.sync.so/articles/8516239397-why-is-my-lip-sync-not-working-or-showing-no-mouth-movement)
- [Why am I getting "Unable to process audio" errors during lipsync?](https://support.sync.so/articles/1523472446-why-am-i-getting-unable-to-process-audio-errors-during-lipsync)
- [Why is my lip sync not working properly with Sync AI?](https://support.sync.so/articles/2307043871-why-is-my-lip-sync-not-working-properly-with-sync-ai)
- [Why is my video being rejected when it's under 1 minute?](https://support.sync.so/articles/3069925078-why-is-my-video-being-rejected-when-it-s-under-1-minute)

## Partnerships

- [How to get started with Startup Program or a Creator Partner Program credits](https://support.sync.so/articles/4535453636-how-to-get-started-with-startup-program-credits)
- [How to redeem your Chroma Awards coupon code](https://support.sync.so/articles/6087453837-how-to-redeem-chroma-awards-coupon-code)
- [Here's how to redeem your YC student builder deal](https://support.sync.so/articles/8369432376-here-s-how-to-redeem-your-yc-student-builder-deal)
- [How to redeem your Emerson Film School coupon code](https://support.sync.so/articles/2733595296-how-to-redeem-your-emerson-film-school-coupon-code)


- [Why is my video being cut off when the audio is longer or vice/versa? How to use Sync Mode in Studio.](https://support.sync.so/articles/5300795638-why-is-my-video-being-cut-off-when-the-audio-is-longer)