Context

You may encounter error messages like "Internal Server Error. We are looking into this." or "An error occurred while processing your request. We are looking into this." when trying to use the lipsync feature. These errors typically appear during the generation process and prevent you from completing your lipsync task.

Answer

These errors are usually caused by temporary service outages or high server load on our infrastructure. Here's what you should do:

1. Wait and retry: Most lipsync errors are temporary and resolve automatically within 15-20 minutes. Simply wait a few minutes and try your lipsync generation again.

2. Check for service status: If you're experiencing repeated errors, it may be due to unusually high load on our servers or a temporary outage that our team is actively resolving.

3. Contact support if issues persist: If the error continues to occur after waiting and retrying, please contact our support team with:

   • A screenshot or screen recording of the error

   • Details about when the error occurred

   • Any specific inputs or conditions that trigger the error

In most cases, these errors resolve themselves quickly as our team monitors and maintains the service infrastructure. We apologize for any inconvenience these temporary disruptions may cause.