Context

Customers often have questions about the video duration limits mentioned in subscription plans, such as "Generate videos up to 5 minutes long" on the Creator plan. They want to understand whether this limit applies to individual videos or represents a total allowance across all videos combined.

Answer

The video duration limit refers to the maximum length of each individual video you can generate, not a total allowance across all videos.

Here's how the duration limits work across different plans:

• Free tier: Up to 20 seconds per video

• Hobbyist plan: Up to 1 minute per video

• Creator plan: Up to 5 minutes per video

• Growth plan: Up to 10 minutes per video

• Scale plan: Up to 30 minutes per video

Key points to remember:

• On the free tier you can create up to 3 lipsync videos a month (plus 10 TTS generations) each within the free tier's duration limit

• On any paid tier you can create as many videos as you want within your plan's duration limit - there is no daily cap on video creation

• Your throughput is limited by concurrency (how many videos can generate simultaneously), not by daily maximums. Concurrency limits are: Hobbyist 1, Creator 3, Growth 6, Scale 15

• Each video is limited by the maximum duration of your plan

• Usage for all paid tiers is charged separately based on the number of frames processed

• If you need longer videos, you can either upgrade to a higher plan or split your content into smaller chunks and stitch them together afterward

For example, on the Creator plan, you could create five 1-minute videos, ten 30-second videos, or any number of videos as long as each individual video doesn't exceed 5 minutes in length.

You can find detailed pricing information and a cost calculator at https://sync.so/pricing.