Context

You need a tax-compliant invoice for your business, want to add a VAT or Tax ID to your invoices, or need billing documentation like a W-9 form.

Answer

Downloading invoices

All invoices are available through your Stripe billing portal:

1. Log in to sync.so

2. Go to Billing in the left-hand sidebar

3. Click Manage Billing to open your Stripe billing portal

4. Scroll to Invoice History

5. Click any invoice number to view or download the PDF

Adding your VAT or Tax ID

You can add your VAT, GST, or other Tax ID directly through the Stripe billing portal so it appears on all future invoices:

1. Go to Billing → Manage Billing

2. Look for the Tax ID or Billing Information section

3. Click Add Tax ID and enter your VAT/GST number

4. Save — your Tax ID will appear on all future invoices automatically

If you need your Tax ID added to past invoices, please contact our support team with the specific invoice numbers and your Tax ID.

Updating billing details (company name, address)

To update the company name, address, or other billing details on your invoices:

1. Go to Billing → Manage Billing

2. Update your Billing Information (name, address, etc.)

3. Changes apply to future invoices only

W-9 and vendor documentation

If your organization requires a W-9 form or other vendor documentation from Sync Labs, please contact our support team and we’ll provide the necessary documents.

Exporting usage data

For detailed usage records, you can export a CSV of your generation history:

1. Go to sync.so/billing/usage

2. Click Export

3. The CSV includes: generation type, API key, job ID, frames, cost, model, and timestamp