Billing Questions

How do I download my invoices?

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How do I cancel my subscription?

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Why am I seeing "Unable to process payments. Please verify your details" after making a payment?

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How do I request a refund for my subscription?

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Why isn't my subscription active after making a payment?

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Understanding unexpected charges on your Sync subscription

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Failed to automatically pay your invoice (from India and other countries)

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Why is my payment method notification persisting even after updating my card?

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Troubleshooting failed payments and card issues

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How to resolve unpaid invoices and debt payment issues

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How do I get a refund for failed or poor quality video generations?

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Can I remove the watermark from free plan videos by masking or cropping it?

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What is "SYNCHRONICITY" or "SYNCHRONICITY LABS" on my bank or credit card statement?

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How do I get tax-compliant invoices or add my VAT/Tax ID?

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Does Sync offer discounts, coupon codes, or special pricing?

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What to do when a plan upgrade fails or doesn't go through

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Payment issues by region: virtual cards, international cards, and geographic restrictions

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