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Articles
- Payment issues by region: virtual cards, international cards, and geographic restrictions
- How do I cancel my subscription?
- How do I get tax-compliant invoices or add my VAT/Tax ID?
- How do I get a refund for failed or poor quality video generations?
- Can I remove the watermark from free plan videos by masking or cropping it?
- Troubleshooting failed payments and card issues
- Does Sync offer discounts, coupon codes, or special pricing?
- Why am I seeing "Unable to process payments. Please verify your details" after making a payment?
- Failed to automatically pay your invoice (from India and other countries)
- How to resolve unpaid invoices and debt payment issues
- What to do when a plan upgrade fails or doesn't go through
- Why isn't my subscription active after making a payment?
- What is "SYNCHRONICITY" or "SYNCHRONICITY LABS" on my bank or credit card statement?
- Why is my payment method notification persisting even after updating my card?
- How do I download my invoices?
- Understanding unexpected charges on your Sync subscription
- How do I request a refund for my subscription?