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Articles

• Payment issues by region: virtual cards, international cards, and geographic restrictions
• How do I cancel my subscription?
• How do I get tax-compliant invoices or add my VAT/Tax ID?
• How do I get a refund for failed or poor quality video generations?
• Can I remove the watermark from free plan videos by masking or cropping it?
• Troubleshooting failed payments and card issues
• Does Sync offer discounts, coupon codes, or special pricing?
• Why am I seeing "Unable to process payments. Please verify your details" after making a payment?
• Failed to automatically pay your invoice (from India and other countries)
• How to resolve unpaid invoices and debt payment issues
• What to do when a plan upgrade fails or doesn't go through
• Why isn't my subscription active after making a payment?
• What is "SYNCHRONICITY" or "SYNCHRONICITY LABS" on my bank or credit card statement?
• Why is my payment method notification persisting even after updating my card?
• How do I download my invoices?
• Understanding unexpected charges on your Sync subscription
• How do I request a refund for my subscription?